Refund policy
RETURN & EXCHANGE POLICY ᥫ᭡
Last updated: June 4, 2026
At The It Girl Wardrobe & Accessories, we strive to provide quality products and exceptional service. Please review our policy carefully before making a purchase.
ALL SALES ARE FINAL ᥫ᭡
We do not offer refunds under any circumstances. By placing an order, you acknowledge & agree to our no-refund policy.
EXCHANGES ONLY ᥫ᭡
We gladly offer exchanges for eligible items within 7 days of purchase.
To qualify for an exchange:
- Item(s) must be UNWORN, UNUSED, and in original condition.
- All tags, packaging, and accessories MUST remain attached and included.
- Item(s) must be FREE of stains, odors, makeup, hair, or damage.
- Proof of purchase is required.
NON-EXCHANGEABLE ITEMS ᥫ᭡
The following items are final sale and CANNOT be exchanged:
- Screen protectors
- Jewelry
- Sale items
- Clearance items
- Promotional items
- Gift cards
- Customized or personalized products
DAMAGED OR DEFECTIVE ITEMS ᥫ᭡
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photo proof of the issue. We will review the claim and provide a resolution once approved. ᥫ᭡
SHIPPING COSTS ᥫ᭡
Customers are responsible for all exchange shipping costs unless the exchange is due to an error on our behalf.
EXCHANGE APPROVAL ᥫ᭡
The It Girl Wardrobe & Accessories reserves the right to refuse any exchange that does not meet the requirements outlined above.
By completing your purchase, you agree to all terms and conditions outlined in this policy.
Thank you for shopping with us and supporting our business. We appreciate every order and look forward to helping you look and feel like THAT girl. ✨💖💌🤏🏾
Further more questions or concerns, please contact us at shopitgirlwardrobe@gmail.com.